Background checks can be canceled manually by Hireology's support team or automatically if a candidate declines or does not complete the authorization process in time.
In this article we will cover:
- Canceled Status on Background Check Orders
- Canceling a Background Check Order
- Related Topics
- Troubleshooting: Resending a Canceled Background Check
Canceled Status on Background Check Orders
When a background check service is ordered, the candidate will automatically be sent an email to complete the online authorization and consent form. Candidates have 10 days from the time the order was placed to complete the authorization process. If they do not complete the authorization within 10 days, the background check will automatically cancel, and the status will show 'Canceled'. If a candidate decides they do not want to proceed with the background check, they can decline the services during the authorization process.To reorder a canceled background check, click the Background Checks tab within a candidate's file and select 'Order Again'.
Canceling a Background Check Order
If you need to cancel a background check that you've sent, please contact our support team. They will work with our background check provider to cancel the order.
Troubleshooting: Resending a Canceled Background Check
If you need to resend a canceled background check, first confirm that the status on the candidate's Background Checks tab shows 'Canceled'. If the Order Again button is not visible, refresh the page or reopen the candidate profile to load the latest status. If the button still does not appear, check the job's hiring process to make sure a Background Check step is included. If it is missing, add a Background Check step to the hiring process and save your changes. Once the step is available, return to the candidate profile and try again. Resending the authorization email is free. However, placing a new background check order after a cancellation is treated as a new background check and will incur charges.
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