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Please note: This article currently reflects the Selection Manager experience and will be updated on 6/9 to incorporate the new candidate pipeline being rolled out to customers. To review the candidate pipeline and how to process candidates through the stages, click here.

When emergency drug testing is required for a Post-Accident or Reasonable Suspicion scenario, Hireology provides a streamlined process for a la carte or subscription services to meet your specific needs.

In this article, we will cover: 

• Quick Facts
• Pre-Requisites
• What To Do When an Accident Occurs
• Submitting the Order in Hireology
• Related Topics

Quick Facts

Understanding the time limits and requirements for drug screening is essential for compliance and accuracy.

Time Limits for Drug Screening

• DOT Regulated Positions:

  • Alcohol testing: Should be completed "as soon as practical" and must be done within 8 hours. If not completed within 2 hours, the client must document the reason for the delay.

  • Drug testing: Must be done "as soon as practicable" and must be done within 32 hours.

• Non-DOT Regulated Positions:

  • There is no set timeframe for either test; requirements depend on your specific workplace policy.

Order Requirements

• Order Timing: The order must be placed within Hireology within 24 hours of the completed drug screen. This ensures results flow correctly from Accurate to the Hireology platform.

• Chain of Custody (COC) Paperwork: Physical COC paperwork is required for each business location.

  • This is sent via mail from our provider, Accurate. Please allow 5-7 business days for delivery.

  • If you require additional copies or more information, please contact support@hireology.com.

Pre-Requisites

Before using the post-accident process, ensure the following steps are completed:

Step 1: Account Setup

Your BGC provider account must be active. Your Implementation Manager or Customer Success Manager will provide the necessary documents to sign. Hireology will ensure this initiation step is handled.

Step 2: Physical Paperwork

You must have physical copies of the Chain of Custody (COC) paperwork in hand. This is required to walk into a clinic and administer a post-accident drug screen.

Step 3: Emergency Instructions

Hireology will email you an "Emergency Drug Testing Process" document. This includes your unique company eScreen ID and step-by-step instructions for managing emergency screenings.

What To Do When an Accident Occurs

Follow these steps immediately following an incident:

Step 1: Incident Reporting

Ensure the accident is recorded and the employee is safe.

Step 2: Contact Support

Call the appropriate support line based on the time of day:

• M-F, 7:00 AM – 6:59 PM CT: Call Accurate Business Hours Support at (877) 809-1357.

• After Hours (7:00 PM – 6:59 AM CT): Call eScreen After Hours Support at (800) 733-1676.

Step 3: Required Information

As the Designated Employer Representative (DER) or Supervisor, have the following information ready:

• eScreen Account Number

• Organization Name and your Name/Phone/Email

• Reason for Test (Post-Accident or Reasonable Suspicion)

• Donor Information: Name, SSN/ID Number, Phone Number, and Current Location (Zip code required)

• Test Type: DOT (including Mode) or Non-DOT; Drug and/or Breath Alcohol Test

Step 4: Testing Coordination

A Coordinator will determine if the donor should go to a facility or if an onsite collector is required.

• Facility Testing: If available, the Coordinator will provide clinic information and an e-Passport, or confirm if Paper COC is required.

• Onsite Collection: If no facility is available, a collector will be dispatched. You will receive their name and ETA.

Step 5: Follow-Up (Optional)

If you have not received testing details within 15 minutes of your initial call, contact the answering service to inform them that arrangements are still outstanding.

Submitting the Order in Hireology

To ensure the results are directed back to your platform, you must link the physical test to a Hireology record:

Create an Internal Job: Create a job specifically for "Post-Accident Drug Screening" (keep this unposted/private).  Ensure "Background Checks" is a step in the hiring process.

Opening an Internal Job Posting

Select the +Create a Job button

Select a Job Template from the drop down of enter in a Job Title and the applicable required fields. Press "Save & Continue" to move forward. 

Edit or add a job description and select "Save & Continue" again. 

Continue through the steps to create a job, customizing the hiring process and pressing "Save & Continue" once complete. 

Review the job details and press "Save & Continue" to until you land on the "Status & Visibility" page. Select "Internal" from the list and then "Done" to move forward. 

Add Employee: Add the employee as a ‘candidate’ to this internal job. 

Order the Screen: Place the order for the specified post-accident drug screen for that candidate.

Receiving Results: Once the lab processes the screen, results will automatically populate in the Hireology platform as they do for standard background check reports.

Related Topics

• Ordering Background Checks
• Automotive-Specific Background Check Packages
• Background Check Candidate Experience