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Please note: This article currently reflects the Selection Manager experience and will be updated on 6/9 to incorporate the new candidate pipeline being rolled out to customers. To review the candidate pipeline and how to process candidates through the stages, click here.

Candidates will automatically receive reminders to complete their background check authorization on day 3 and day 7 after a background check was ordered.  If a candidate reports that they have not received an authorization email, you can resend it from your Hireology account. 

Don't currently have background check services in your Hireology subscription? Click here to get started! 

In this article we will cover: 

• Resending Background Check Emails
• Candidate Did Not Receive Authorization Email 
• Related Topics

Resending Background Check Emails

To resend a background check authorization email, log into your Hireology account and search for the candidate.  You can also navigate to the job the candidate is in and click on the background tile from the 'Candidates' tab. 

Candidate Did Not Receive Authorization Email 

If a candidate still has not received the email to authorize a background check, there are a couple of things to try. First, ask the candidate to look in their spam or junk folder for the email from customer_service@accurate.com.

If they are unable to find the email, make sure that their email address is spelled correctly in their profile. If you have already communicated successfully with the candidate via email, then this likely is not a concern. However, if the email is incorrect, or a candidate's email address was edited after sending the background check authorization,  to resend a background check, please provide the order confirmation number and the corrected email address via the following methods:

• In-App & Email AI Chatbot: Open the chatbot within your Hireology account or email the support team to work directly with KIKI, our Customer Care AI agent.

Note: If you update an applicant or candidate's email address in their profile after the candidate has consented/authorized a drug screening/background check, or an order for an assessment has been placed you must contact Hireology Customer Care using the methods above to ensure the invite is resent to the new address.

Related Topics

• Background Check Candidate Experience
• Background Check Status Definitions
• Getting Started - Background Checks