How to Find Credentials for UKG Pro Integration

Please note: This article currently reflects the Selection Manager experience and will be updated on 6/9 to incorporate the new candidate pipeline being rolled out to customers. To review the candidate pipeline and how to process candidates through the stages, click here.

The Hireology and UKG Pro integration allows you to send new hire data securely from Hireology to UKG Pro where you can streamline your people process. Need help locating the credentials needed to authorize the integration? We have your back!

In this article we will cover:

How to Find Credentials for UKG Pro Integration
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Tenant ID - You can find your Tenant ID by navigating to Onboarding within UKG Pro
Navigate to Onboarding > Administration. Click 'Onboarding Gateway' to open the Dashboard. Copy the alphanumerical portion of the URL as shown below (example: onboarding.ukg.com/copythisportion/Dashboard). It will look something like this “ET16SCUSG0251S”
Application URL- Navigate to My Team >Onboarding > Onboarding Gateway. This will open up a new web page. Copy and save the first part of the URL (Example from screenshot: https://onb-demo-b.ultipro.com).
Web Service URL-Navigate to Menu > System Configuration > Security > Web Services. You will see a list of URLs, Copy and save the first part of the URL (Example from screenshot: http://Servicet.UKG Pro.com).
Customer API Key- Customer API Key can be found in your Service Account. Menu > System Configuration > Security > Service Account Administration. The Customer API Key is listed at the top of the table
Service account username & password: Navigate to the Add/Change Service Account page. This page is accessible from the Service Account Administration page via two navigation paths:
- Navigation: Menu > System Configuration > Security > Service Account Administration.
- Navigation: Menu > Administration > Integration Studio > Integration Studio Dashboard > Service Accounts graphic tile.
- To add a service account, select Add. The Add/Change Service Account page appears.
- From the Add/Change Service Account page, enter a user name for the account. The user name must be unique; it cannot be an existing user account name used to access the portal. We recommend that you add the partner name to the end of the recommended user names as shown in the table below.
- Enter an email address for the service account. The Generate New Password box is automatically selected when adding a new Service Account. After entering the remaining required information and selecting Save, a New Password window displays with the randomly generated password. You can copy the password and save it in a secure location. You will not be able to see this password again after closing the New Password page. If the password is lost or forgotten, a new one will need to be generated.
- Select which types of methods (Add, Delete, View, and/or Edit) the service account will be able to access. List of which view permissions to enable can be found below:
  - Employee Person
  - Employee Address
  - Employee Contacts
  - Employee Job
  - Employee Compensation
  - Employee Pay Statement
  - Employee Global New Hire
  - Development Opportunity
  - Development Opportunity Session
  - Development Opportunity Participation
  - Employee User Defined Fields
  - Employee Employment Information
  - Employee Phone Information
  - Employee Termination
  - SUI Tax Rate
  - PTO Plan Integration
  - Company Configuration Integration
  - Employee Export
  - Payroll Integration
  - Personnel Integration
  - Talent Integration
  - Tax Integration
  - Time Integration
  - Deduction Integration
  - Employee Person Details

The Service Account Administration page appears with the new or modified service account.
Client ID & Client Secret- You must contact UKG support to obtain these two items for security purposes. If you do not have a UKG support rep, submitting a case via your UKG account will be the best way to do this
- How to open a case:
  - Log in to the UKG Community
  - Click on the Services & Support navigational tab from the Home page
  - Select Create Case
  - Enter all required case details in the form
  - Review recommended solutions
  - Upload attachments if needed
  - Click Submit Referencing the product name and version in the case title will help speed up the processing of your case.
- Additional support resources
  - How to contact UKG Support knowledge base article
  - UKG Support Quick Reference Guide

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