Sometimes things change, and you may need to cancel or reschedule an interview. If none of the times you've offered work for the candidate, they can select "I’m not available within the options provided" on the interview invite. The Interviewer will get an email notifying them of this and can cancel the interview and offer new timeslots.
In this article we will cover:
Canceling an Interview
To cancel an interview, locate the candidate with whom the interview is scheduled. You can do this by navigating to the job the interview is for.
Rescheduling an Interview
To reschedule an interview, you must first cancel the existing interview.
Before scheduling, make sure the person you'd like to interview has been advanced to the In Progress stage. To get the most out of the scheduling tool, sync your calendar and configure your availability, buffer times, and video conferencing in your profile — these settings apply automatically every time you schedule.
From the candidate pipeline, navigate to the In Progress stage and click on the candidate you'd like to schedule an interview with.
Click Schedule an Interview
You'll first select the details for your interview:
- Duration — 15 min, 30 min, 45 min, 1 hr, 1.5 hrs, or 2 hrs
- Interview type — Phone, In Person, or Video
There are two ways to schedule an interview in Hireology:
- Send a scheduling link
- Send a confirmed time
Send a Scheduling Link
Use this option when you want the candidate to choose their own time from your available slots.
Click Send a Scheduling Link
Select the interviewer.
Choose to use your default availability or set a custom availability window for this request.
Review the confirmation email the candidate will receive and make any edits.
Click Schedule, and the candidate will receive a link to select their preferred time from your open slots. If you've connected a video platform in your profile, a unique meeting link is generated and included automatically.
The candidate will receive an email with a link to select their preferred interview time. This invitation will expire for the applicant in 7 days.
Send a Confirmed Time
Use this option when you already have a time in mind and just need the candidate to confirm it.
Click Send a Confirmed Time
- Select the interviewer.
- Choose the date and time for the interview. If the interviewer has a synced calendar, conflicting slots will be unavailable to select.
- Review the confirmation email the candidate will receive, make any edits, and click Schedule.
When your calendar is synced, changes in your availability will be reflected in time-slots the candidate can choose. For example, if you offered interview time-slots to a candidate but later added a meeting to your calendar that conflicted with some of the time-slots, the candidate's options would be updated to only reflect the time-slots for your new availability. Similarly, you can offer the same list of dates and times to multiple candidates who will be able to choose their time-slot on a first-come, first-serve basis.
When a candidate selects an interview time and clicks “Confirm Interview”, they will be presented with a success message and confirmation email.
The email includes a calendar invite so the candidate can add the time to their calendar.
The Interviewer will also receive an email confirmation of the confirmed interview.
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