Timely communication is critical in the hiring process to ensure you don’t miss out on top talent. Inbox allows you to stay organized and respond to candidates faster- without disturbing your current workflow.
In this article you will learn:
What is Inbox?
Inbox is a dedicated messaging center within the Hireology platform. It allows users to review and respond to applicants and candidates in one centralized location.
How do I access Inbox?
Inbox can be accessed by clicking on the envelope icon in the top right corner of your account. When a new message is received, a red dot will appear on the envelope icon to alert you.
How do I utilize Inbox?
When you open Inbox, you will see two tabs - “New” and “Reviewed”. All unread messages will be located in the tab labeled “New” while already read messages will be under the tab “Reviewed”.
Messages are also labeled to distinguish between email and SMS, with an envelope icon representing email and a smartphone icon representing SMS.
The applicant or candidate's name along with the job they applied to, timestamp, and message preview will be available to quickly review.
When you click on a message, a modal will open to the left of the Inbox. All previous communication history is housed under the message itself, providing anyone on the hiring team the ability to easily jump into a conversation without missing a beat.
The large, green “Reply” button allows you to respond directly to the applicant or candidate without leaving the screen.
Keep in mind, the origin of the message will determine the type of reply you can send. For example, if the origin of the message was via email, your response will be sent via email.
All templates available in your Hireology account are accessible right from Inbox, as well as dynamic fields.
If you wish to visit the applicant or candidate's profile at any time, simply click on their name and you will be redirected to their profile page.
Can I see messages from applicants/candidates for all locations while “logged in” to one individual location?
- Yes, you can view and reply to messages for all locations.
Does the Hireology mobile app have the ability to respond to SMS and emails from applicants/candidates or is this only available on desktop?
- Yes, users have the ability to send and receive SMS/Emails on the iOS app. This functionality does not exist for Android.
Is it possible to see messages sent to candidates by others in the organization or do you only see messages you have sent?
- You are able to see messages sent by others in the organizations as long as you are on the same Hiring Team. If a candidate is responding to a message another person on your team sent, you can still see that candidate’s response. Example: If you and a colleague are on the Hiring Team for 5 jobs, you share all messages with candidates for those 5 jobs.