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Please note: This article currently reflects the Selection Manager experience and will be updated on 6/9 to incorporate the new candidate pipeline being rolled out to customers. To review the candidate pipeline and how to process candidates through the stages, click here.

There might be times when you need to update an applicant or candidate's details. Whether the applicant mistyped something when applying or provides new contact information, you can edit those details in your Hireology account. 

In this article we will cover:

• What details can I edit? 
• How do I edit applicant / candidate details?
• What if I've ordered testing, reference checks, or background checks? 
• Related Topics

What details can I edit? 

Applicant or candidate information that can be edited includes First Name, Last Name, Email, Phone Number, and Address.

If you find out later that an applicant was referred by someone on your team, you can add the 'Referred by' name. You can also attach a resume if one was not originally included or a new resume is provided. 

How do I edit applicant / candidate details?

To edit an applicant or candidate's information, begin by searching for the person in your Hireology account or navigate to a job and click on the persons name from the applicants or candidates tab. 

Click 'Edit' in the Candidate Details section. 

Make the necessary changes, then click 'Update Candidate'. 

What if I've ordered testing, reference checks, or background checks? 

If a background check order was originally placed with an incorrect email address, you can now quickly update the candidate's information and resend the invite through our automated channels.

How to Request an Update

To resend a background check, please provide the order confirmation number and the corrected email address via one of the following methods:

• In-App & Email AI Chatbot: Open the chatbot within your Hireology account or reach out to the support team via email to work directly with KIKI, our Customer Care AI agent.

Note: If you update an applicant or candidate's email address in their profile after the candidate has consented/authorized a drug screening/background check, or an order for an assessment has been placed you must contact Hireology Customer Care using the methods above to ensure the invite is resent to the new address.

Related Topics

• Searching for Applicants / Candidates
• Resending Background Check Emails