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Automated Communication helps to streamline recruitment processes by allowing the Hireology platform to send applicants confirmation that their application was received. This improves the candidate experience by keeping them informed throughout the hiring process, building a positive reputation for your company, and improving your chances of attracting top talent.

In this article we will cover: 

• Enabling Automated Application Received Confirmation
• Viewing / Editing Automated Communication Message Templates
• Related Topics

Enabling Automated Application Received Confirmation

All automated communication options are turned off by default. To enable this automation, click 'Management' and select 'Automations' from the left navigation.

Click the switch to turn On 'Application Received'. Once turned on, the option to 'Send via email message' will be selected by default. You can also enable 'Send via text message' if you'd like. Since some applicants opt out of text message communication, we recommend always keeping the email notification enabled even when the text message notification is selected. 

Click 'Update Settings' at the bottom of the page to save your changes. 

Now, applicants will receive an email and/or text confirmation immediately after they have submitted their application. 

Viewing / Editing Automated Communication Message Templates

Both the Text and Email automated communication methods include pre-written message templates. You can use them as they are or edit them to make them your own. There are two ways to access these message templates. 

From the Automations Page

You can access these message templates directly from the 'Automations' tab under Settings by clicking the links to 'View/edit text template' beside the text and email options. This is a convenient option if you are already on this page. 

You will be directed to the Templates page where you can edit, as needed, then click 'Save Changes'. 

Directly From the Templates Page

To access the Templates page directly, click 'Management' and choose 'Templates'. 

Message templates are categorized by Text and Email. Choose the category you'd like to edit, then click the message template name. Edit the message as needed and click 'Save Changes'. 

Edit the message as needed and click 'Save Changes'. 

Related Topics

• Automated Candidate Communication: Missing Information
• Automated Candidate Communication: Application To Be Reviewed