There are two ways to order background checks for a candidate that is currently in your system.
In this article we will cover:
Navigating to order a background check
There are two ways to order background checks for a candidate that is currently in your system.
How to order a background check from a candidates profile page
To get to the profile page, start by clicking the 'Candidates' tab from the navigation bar. Search for your candidate by name, email, or phone number.
Click their name from the search.
On the preview page, click on the job title they're associated to on the right hand side of the page.
Once on the Candidate Profile page, scroll down to select 'Send' on the Background Check tab.
How to order a background check from the 'candidates' page
From the Jobs tab, select the job where the candidate is housed.
Navigate to the 'Candidates' tab within that job and click 'Send' under the 'Background Check' heading.
The next step is to select the type of search(es) you would like to conduct. Your last order will always appear at the top of the options, highlighted in green. Select 'Continue' to move forward with your oder.
The last step is to confirm the candidate's contact information. Your candidate's information will automatically populate into the fields, you can edit this information before you continue on, if need be.
On this page, you also have one last chance before you confirm to change the services ordered. If you need to go back and edit the services by clicking the pencil icon.
Select 'Confirm' to place your order.
You will see a confirmation pop up once your order has been placed. Select 'Okay, Thanks' to move on.
Note: When purchasing a background check a la carte, there will be a base fee charged upfront, and you will receive a separate invoice at the end of the month with a pass-through of any statutory fees incurred on any background check ordered during the previous month.
As statutory fees variance by state has been increasing, this has led to pricing inefficiencies. We believe this additional pricing transparency will provide more equitable background check pricing across jurisdictions.
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Related Topics
- Resending Background Check Emails
- Background Check Status Definitions
- Background Check Candidate Experience
- Canceled Background Checks
- Background Check Access for Users
Comments
2 comments
The fields do not appear on my candidate profile.
Hi Gary! Typically, if you are not seeing Background Checks as an option on your candidate's profile, it means that Background Checks need to be added to the hiring steps of the job.
You can do that by clicking on the job title, then clicking the 'More' button in the upper right hand corner. Click 'Edit Hiring Steps' from that drop down menu. Then, click the + button at the bottom of that page to add Background Checks. Hit save, and you should then see Background Checks show as an option on their profile!
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