There are two ways to order background checks for a candidate that is currently in your system.
In this article we will cover:
- Ordering a Background Check from the Jobs Page
- Ordering a Background Check from the Candidates Page
- Video Tutorial
- Related Topics
Ordering a Background Check from the Jobs Page
To begin, click 'Jobs' at the top of your Hireology account.
Next, click the 'Candidates' tab to the right of the job the person has applied to.
Click the 'Background Check Send' button beneath the candidate's name.
Next, choose the type of search(es) you would like to conduct. Your most recent order will always appear at the top of the list, highlighted in green. Select 'Continue' to move forward with your order.
Confirm the candidate's contact information and make changes, if needed. Click 'Confirm' to place your order.
Click 'Okay, Thanks' to close the confirmation message.
Note: When purchasing a background check a la carte, there will be a base fee charged upfront, and you will receive a separate invoice at the end of the month with a pass-through of any statutory fees incurred on any background check ordered during the previous month.
Ordering a Background Check from the Candidates Page
To begin, click 'Candidates' at the top of your Hireology account.
Search for your candidate by name, email, or phone number, then click the candidate's name.
On the preview page, click the title of the job they're associated with on the right of the page to open their profile.
Scroll down and click 'Send' in the Background Check card.
Next, choose the type of search(es) you would like to conduct. Your most recent order will always appear at the top of the list, highlighted in green. Select 'Continue' to move forward with your order.
Confirm the candidate's contact information and make changes, if needed. Click 'Confirm' to place your order.
Click 'Okay, Thanks' to close the confirmation message.
Note: When purchasing a background check a la carte, there will be a base fee charged upfront, and you will receive a separate invoice at the end of the month with a pass-through of any statutory fees incurred on any background check ordered during the previous month.
Video Tutorial
Related Topics
- Resending Background Check Emails
- Background Check Status Definitions
- Background Check Candidate Experience
- Canceled Background Checks
- Background Check Access for Users
Comments
2 comments
The fields do not appear on my candidate profile.
Hi Gary! Typically, if you are not seeing Background Checks as an option on your candidate's profile, it means that Background Checks need to be added to the hiring steps of the job.
You can do that by clicking on the job title, then clicking the 'More' button in the upper right hand corner. Click 'Edit Hiring Steps' from that drop down menu. Then, click the + button at the bottom of that page to add Background Checks. Hit save, and you should then see Background Checks show as an option on their profile!
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