How do I order background checks?

There are two ways to order background checks for a candidate that is currently in your system.

One:  Go directly to the candidate's profile page and click 'Send' on the Background Check tab. 

(To get to the profile page, start by clicking the 'Candidates' tab from the navigation bar > search for your candidate by name, email, or phone number > Click their name from the search > On the preview page, click on the job title they're associated to on the right hand side of the page)

Two:  From the Jobs page, click 'Send' under the 'Background Check' heading.

The next step is to select the type of search(es) you would like to conduct.  Your last order will always appear at the top of the options, highlighted in green.

After you've clicked 'Continue', the last step is to confirm the candidate's contact information.  Your candidate's information will automatically populate into the fields, you can edit this information before you continue on, if need be.

On this page, you also have one last chance before you confirm to change the services ordered.  If you need to go back and edit the services by clicking the pencil icon.

Have a candidate that is not currently in your system that you need to run a background check on?  We have a process for that, find out here.

Check out our how-to video here.

Last Updated:  1/9/2020

Feedback and Knowledge Base