Knowledge Base

  1. Release Notes 

    1. Hireology Product Updates
  2. Video Library 

    1. Hireology Training Chapter 1: Account Basics
    2. Hireology Training Chapter 2: Opening a Job
    3. Hireology Training Chapter 3: Applicant Review
    4. Hireology Training Chapter 4: Your Hiring Process, Scheduling & Conducting Interviews
    5. Hireology Training Chapter 5: Using Your Verification Tools
  3. Account 

    1. Browsers supported by Hireology
    2. Upgrade/Downgrade my Hireology Account
    3. Setting up your Hireology // Compligo Integration
    4. Setting up your Hireology // BambooHR Integration
    5. Invoices for Charges
  4. Background Checks 

    1. Resend Background Check Emails
    2. Authorization Process for Background Checks and Drug Screens
    3. Understanding the Status of a Background Check
    4. Order Background Checks
    5. Begin a Background Check Order - Company Authorization
  5. Candidate Management 

    1. How do I know which job site my candidate applied from?
    2. Sending Rejection Letters to Inactive Candidates
    3. Can I tell if a candidate applied to other positions in my account?
    4. Mass Email Candidates
    5. Mass Reject Candidates
  6. Career Site 

    1. How do I change the color of the font on my Career Site?
    2. How do I write my custom Welcome message to potential candidates viewing our Career Site?
    3. How do I change the order in which my open jobs appear on my career site?
    4. Can I change my career site URL?
    5. How do I customize my Career Site/Widget?
  7. Customization 

    1. How do I create/edit email templates?
    2. How do I customize the application?
    3. How do I create a new hiring process?
    4. Can I edit the interview guides?
    5. Can I name my email template something different than what's in the subject line?
  8. Disposition Codes 

    1. Does Hireology offer disposition codes?
    2. How do I turn disposition codes on/off?
    3. Can I require my users to use a disposition code whenever a candidate is rejected?
    4. Will a candidate see the reason why I'm no longer considering them if I use a disposition code?
    5. Do the disposition codes show up anywhere in my reporting?
  9. Interviews 

    1. Can I use Hireology to schedule interviews on my own calendar?
    2. Can I take notes while I'm conducting an interview?
    3. How do I conduct an interview?
    4. A candidate needs to reschedule an interview that I schedule through Hireology, can I update the day and time?
    5. Can I schedule an interview through Hireology? How?
  10. Job Boards 

    1. What job boards can I post my job to?
    2. How do I sponsor a post to a job board?
    3. How do I know how many days are left on my job board posting?
    4. I heard Hireology automatically posts to job boards for free - is this true?
    5. How does the Hireology SmartPost work?
  11. Jobs 

    1. How do I edit my job profile?
    2. How do I refresh my posting?
    3. How do I clone a job?
    4. Can I use Hireology for internal openings?
    5. How do I close a job?
  12. Onboarding 

    1. How do I begin the Onboarding process for my new hire?
    2. How do I check the status of a candidate's Onboarding?
    3. How do I access the data from a new hire's Onboarding?
    4. Where can I see the steps included in my Onboarding process?
    5. Can I change my Onboarding process? How?
  13. Ordering 

    1. Can I order testing for someone who is not in my candidate pool?
    2. I ordered tests/assessments/checks for my candidate, what kind of email should I tell them to look out for?
    3. Can I view testing results within my Hireology account?
    4. I ordered hard skills tests on my candidate. Now what?
    5. How do I order hards skills testing on my candidate?
  14. Post Hire Check-in 

    1. What is the Post Hire Check-in?
    2. Where do I access the information I fill out on the Post Hire survey?
  15. PreScreening Survey 

    1. Can I tell which question(s) my candidate answered incorrectly on the Prescreen Survey?
    2. Can I resend a Prescreen survey email to a candidate? How?
    3. Can I edit the Prescreen Survey? How?
    4. How do I turn off the Prescreen Survey?
    5. What do the different statuses for the Prescreen Survey mean?
  16. Selection Manager 

    1. Where can I find the candidate's resume?
    2. Can I manually add a candidate?
    3. How can I invite someone to apply to my job directly?
    4. How do I change a candidate's status?
    5. What do the little green numbers on my ‘Applicants’ and/or ‘Candidates’ tab mean?
  17. SkillSurvey 

    1. How do I order reference checks?
    2. How do I know if a candidate's reference check has been completed?
    3. I ordered a SkillSurvey on my candidate. Now what?
    4. Can I see the status of a candidate's reference check in my account?
    5. Can other people receive the email status updates for SkillSurvey?
  18. SMS - Text Messaging 

    1. Why can't I send text messages to some of my candidates?
    2. Sending & Receiving Applicant Text Messages
    3. Text Message Templates - Creating & Editing
    4. Using Text Message Templates
  19. Users 

    1. How do I add a user to my Hireology account?
    2. Reset Another User's Password
    3. How do I add someone to the hiring team for a job?
    4. I am a corporate account admin, how can I log into my location accounts?
    5. What do the different user permissions mean?
  20. All articles 

    1. How do I add a user to my Hireology account?
    2. What job boards can I post my job to?
    3. How do I create/edit email templates?
    4. Resend Background Check Emails
    5. How do I change the color of the font on my Career Site?

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