Customer Resources for Hireology

Welcome to Hireology's Knowledgebase! Here you will find everything you need to know about using your Hireology account.

If you have further questions, please reach out to our Customer Care team at (312) 283-3610 or support@hireology.com.

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Knowledge Base

  1. Release Notes 

    1. Hireology Product Updates
  2. Video Library 

    1. Hireology Training Chapter 1: Account Basics
    2. Hireology Training Chapter 2: Opening a Job
    3. Hireology Training Chapter 3: Applicant Review
    4. Hireology Training Chapter 4: Your Hiring Process, Scheduling & Conducting Interviews
    5. Hireology Training Chapter 5: Using Your Verification Tools
  3. Account 

    1. Browsers supported by Hireology
    2. Upgrade/Downgrade my Hireology Account
    3. Setting up your Hireology // Compligo Integration
    4. Setting up your Hireology // BambooHR Integration
    5. Invoices for Charges
  4. Background Checks 

    1. Resend Background Check Emails
    2. Authorization Process for Background Checks and Drug Screens
    3. Understanding the Status of a Background Check
    4. Order Background Checks
    5. Begin a Background Check Order - Company Authorization
  5. Candidate Management 

    1. How do I know which job site my candidate applied from?
    2. Sending Rejection Letters to Inactive Candidates
    3. Can I tell if a candidate applied to other positions in my account?
    4. Mass Email Candidates
    5. Mass Reject Candidates
  6. Career Site 

    1. How do I change the color of the font on my Career Site?
    2. How do I write my custom Welcome message to potential candidates viewing our Career Site?
    3. How do I change the order in which my open jobs appear on my career site?
    4. Can I change my career site URL?
    5. How do I customize my Career Site/Widget?
  7. Customization 

    1. How do I create/edit email templates?
    2. How do I customize the application?
    3. How do I create a new hiring process?
    4. Can I edit the interview guides?
    5. Can I name my email template something different than what's in the subject line?
  8. Disposition Codes 

    1. Does Hireology offer disposition codes?
    2. How do I turn disposition codes on/off?
    3. Can I require my users to use a disposition code whenever a candidate is rejected?
    4. Will a candidate see the reason why I'm no longer considering them if I use a disposition code?
    5. Do the disposition codes show up anywhere in my reporting?
  9. Interviews 

    1. Can I use Hireology to schedule interviews on my own calendar?
    2. Can I take notes while I'm conducting an interview?
    3. How do I conduct an interview?
    4. A candidate needs to reschedule an interview that I schedule through Hireology, can I update the day and time?
    5. Can I schedule an interview through Hireology? How?
  10. Job Boards 

    1. What job boards can I post my job to?
    2. How do I sponsor a post to a job board?
    3. How do I know how many days are left on my job board posting?
    4. I heard Hireology automatically posts to job boards for free - is this true?
    5. How does the Hireology SmartPost work?
  11. Jobs 

    1. How do I edit my job profile?
    2. How do I refresh my posting?
    3. How do I clone a job?
    4. Can I use Hireology for internal openings?
    5. How do I close a job?
  12. Onboarding 

    1. How do I begin the Onboarding process for my new hire?
    2. How do I check the status of a candidate's Onboarding?
    3. How do I access the data from a new hire's Onboarding?
    4. Where can I see the steps included in my Onboarding process?
    5. Can I change my Onboarding process? How?
  13. Ordering 

    1. Can I order testing for someone who is not in my candidate pool?
    2. I ordered tests/assessments/checks for my candidate, what kind of email should I tell them to look out for?
    3. Can I view testing results within my Hireology account?
    4. I ordered hard skills tests on my candidate. Now what?
    5. How do I order hards skills testing on my candidate?
  14. Post Hire Check-in 

    1. What is the Post Hire Check-in?
    2. Where do I access the information I fill out on the Post Hire survey?
  15. PreScreening Survey 

    1. Can I tell which question(s) my candidate answered incorrectly on the Prescreen Survey?
    2. Can I resend a Prescreen survey email to a candidate? How?
    3. Can I edit the Prescreen Survey? How?
    4. How do I turn off the Prescreen Survey?
    5. What do the different statuses for the Prescreen Survey mean?
  16. Selection Manager 

    1. Where can I find the candidate's resume?
    2. Can I manually add a candidate?
    3. How can I invite someone to apply to my job directly?
    4. How do I change a candidate's status?
    5. What do the little green numbers on my ‘Applicants’ and/or ‘Candidates’ tab mean?
  17. SkillSurvey 

    1. How do I order reference checks?
    2. How do I know if a candidate's reference check has been completed?
    3. I ordered a SkillSurvey on my candidate. Now what?
    4. Can I see the status of a candidate's reference check in my account?
    5. Can other people receive the email status updates for SkillSurvey?
  18. SMS - Text Messaging 

    1. Why can't I send text messages to some of my candidates?
    2. Sending & Receiving Applicant Text Messages
    3. Text Message Templates - Creating & Editing
    4. Using Text Message Templates
  19. Users 

    1. How do I add a user to my Hireology account?
    2. Reset Another User's Password
    3. How do I add someone to the hiring team for a job?
    4. I am a corporate account admin, how can I log into my location accounts?
    5. What do the different user permissions mean?
  20. All articles 

    1. How do I add a user to my Hireology account?
    2. What job boards can I post my job to?
    3. How do I create/edit email templates?
    4. Resend Background Check Emails
    5. How do I change the color of the font on my Career Site?
    205 articles 

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