Customer Resources for Hireology

Welcome to Hireology's Knowledgebase! Here you will find everything you need to know about using your Hireology account.

If you have further questions, please reach out to our Customer Care team at (312) 283-3610 or

Knowledge Base

  1. Video Library 

    1. How-To Video: Navigating Hireology
    2. How-To Video: Customizing the Application
    3. How-To Video: Customizing the PreScreen Survey
    4. How-To Video: Customizing the Interview Guides
    5. How-To Video: Setting Your Timezone
  2. Account 

    1. Which internet browsers work best with the Hireology platform?
    2. Upgrade/Downgrade my Hireology Account
    3. The Hireology Mobile App Getting Started Guide
    4. Setting up your Hireology // Compligo Integration
    5. Setting up your Hireology // BambooHR Integration
  3. Background Checks 

    1. Can I resend Background Check emails to my candidate?
    2. What does the candidate authorization process look like for background checks?
    3. What do the background check statuses mean?
    4. How do I order background checks?
    5. I'm ordering a background check for the first time, what do I need to do to get started?
  4. Candidate Management 

    1. How do I know which job site my candidate applied from?
    2. Can I still send a rejection letter to someone I've already moved to Inactive?
    3. Can I tell if a candidate applied to other positions in my account?
    4. Can I mass email my candidates?
    5. Can I mass reject candidates?
  5. Career Site 

    1. How do I change the color of the font on my widget?
    2. What are some best practices for my career site content?
    3. How do I change the order in which my open jobs appear on my widget?
    4. Can I change my career page URL?
    5. Can I integrate Hireology into my company's career page on our website? How?
  6. Customization 

    1. How do I create/edit email templates?
    2. How do I customize the application?
    3. Can I edit the interview guides?
    4. Can I delete email templates?
    5. How do I edit my hiring process?
  7. Disposition Codes 

    1. Does Hireology offer disposition codes?
    2. How do I turn disposition codes on/off?
    3. Can I require my users to use a disposition code whenever a candidate is rejected?
    4. Will a candidate see the reason why I'm no longer considering them if I use a disposition code?
    5. How do I customize my disposition codes?
  8. Interviews 

    1. Can I use Hireology to schedule interviews on my own calendar?
    2. Can I take notes while I'm conducting an interview?
    3. How do I conduct an interview?
    4. How do I reschedule an interview in my account?
    5. Can I schedule an interview through Hireology? How?
  9. Job Boards 

    1. How to Get Your Hireology Jobs on the Indeed Organic & Sponsored Feeds
    2. Meeting Indeed Search Quality Standards
    3. Job Board Visibility Best Practices
    4. How do I get my jobs seen on Google?
    5. What job boards can I post my job to?
  10. Jobs 

    1. How do I edit my job profile?
    2. How do I clone a job?
    3. Can I use Hireology for internal openings?
    4. How do I close a job?
    5. How do I open a new job profile?
  11. Onboarding 

    1. How do I begin the Onboarding process for my new hire?
    2. How do I check the status of a candidate's Onboarding?
    3. How do I access the data from a new hire's Onboarding?
    4. Where can I see the steps included in my Onboarding process?
    5. Can I change my Onboarding process? How?
  12. Ordering 

    1. Can I order testing for someone who is not in my candidate pool?
    2. I ordered tests/assessments/checks for my candidate, what kind of email should I tell them to look out for?
    3. Can I view testing results within my Hireology account?
    4. I ordered hard skills tests on my candidate. Now what?
    5. How do I order hards skills testing on my candidate?
  13. Post Hire Check-in 

    1. What is the Post Hire Check-in?
    2. Where do I access the information I fill out on the Post Hire survey?
  14. Prescreen Survey 

    1. Can I tell which question(s) my candidate answered incorrectly on the Prescreen Survey?
    2. Can I resend a Prescreen survey email to a candidate? How?
    3. Can I edit the Prescreen Survey? How?
    4. How do I turn off the Prescreen Survey?
    5. What do the different statuses for the Prescreen Survey mean?
  15. Selection Manager 

    1. Where can I find the candidate's resume?
    2. Can I manually add a candidate?
    3. How can I invite someone to apply to my job directly?
    4. How do I change a candidate's status?
    5. What do the little green numbers on my ‘Applicants’ and/or ‘Candidates’ tab mean?
  16. SkillSurvey 

    1. How do I order reference checks?
    2. How do I know if a candidate's reference check has been completed?
    3. I ordered a SkillSurvey on my candidate. Now what?
    4. Can I see the status of a candidate's reference check in my account?
    5. Can other people receive the email status updates for SkillSurvey?
  17. SMS - Text Messaging 

    1. Why can't I send text messages to some of my candidates?
    2. Sending & Receiving Applicant Text Messages
    3. Text Message Templates - Creating & Editing
    4. Using Text Message Templates
    5. Mass Texting
  18. Users 

    1. How do I add a user to my Hireology account?
    2. Reset Another User's Password
    3. How do I add someone to the hiring team for a job?
    4. I am a corporate account admin, how can I log into my location accounts?
    5. What do the different user permissions mean?
  19. All articles 

    1. How do I add a user to my Hireology account?
    2. How do I create/edit email templates?
    3. Can I resend Background Check emails to my candidate?
    4. How do I know which job site my candidate applied from?
    5. Where can I find the candidate's resume?
    225 articles 

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